Refund policy
RACER NATION: SHOPPING GUIDE
This is a simplified summary of our key policies. For full legal details, please refer to our Terms & Conditions and Privacy Policy.
ORDERS & CHECKOUT
Finality of Sale: Orders are processed immediately and cannot be modified, cancelled, or adjusted once placed.
Your Responsibility: You must ensure all details (size, address, items, discount codes, store credit) are correct at checkout.
No Retroactive Changes: Discounts, promo codes, vouchers, or store credit cannot be applied after purchase.
RETURNS & STORE CREDIT
Change of Mind: No refunds for change of mind — Store Credit only.
Shipping Costs: Original shipping costs are never refunded for change-of-mind returns.
Return Window: Requests must be made within 7 days of delivery.
Condition: Items must be unworn, unwashed, and in original condition with tags attached.
Return Shipping: You are responsible for all return postage costs.
Store Credit Expiry:
Valid for 6 months (180 days)
Not refundable or extendable
Faulty Items: Your rights under the Australian Consumer Law are protected. Where applicable, we will repair, replace, or refund in line with legal requirements.
⚠️ IMPORTANT CONDITIONS
Limited Drops: All “Drop” items are Final Sale (no returns or credit).
Incorrect Orders: Must be reported within 48 hours of delivery.
Fault Claims: Must include photo evidence and follow our claim process.
Abuse & Fraud: Orders may be cancelled and accounts banned for fraudulent or abusive behaviour.
🛡️ CONDUCT & PRIVACY
We maintain a zero-tolerance policy for abuse, threats, or harassment.
Your data is handled in accordance with the Privacy Act 1988 (Cth).
You can unsubscribe from marketing at any time.
📧 CONTACT
For order issues, returns, or fault claims: 📩 info@racernationofficial.com